Frequently Asked Questions

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) on eligible orders.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@viraasatechikankari.com or WhatsApp us.

Shipping

Q: Do you ship across India?
A: Yes! We offer Pan India delivery to all major cities and towns.

Q: How long does delivery take?
A: Standard delivery takes 5–7 business days. Express delivery options may be available at checkout.

Q: Do you offer international shipping?
A: Yes, we ship internationally. Delivery times and charges vary by destination.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused, unwashed items in original packaging. Please refer to our Return & Refund Policy for full details.

Q: How do I initiate a return?
A: Email us at support@viraasatechikankari.com with your order number and reason for return. Our team will guide you through the process.

Products & Sizing

Q: How do I find my correct size?
A: Please refer to our Size Guide for detailed measurements and fitting advice.

Q: Are all products handcrafted?
A: Yes! Every piece in our collection is authentically handcrafted by skilled Chikankari artisans from Lucknow.

Q: How do I care for my Chikankari garment?
A: We recommend gentle hand wash or dry clean only. Avoid wringing. Iron on reverse side at low heat. Store in a cool, dry place.

Track Order

Q: How can I track my order?
A: Visit our Track Order page and enter your order ID and email address to get real-time updates.